Legal

Terms of Service

Effective date: 1 July 2026 · Last updated: 4 July 2026

1. Agreement to terms

By accessing the website octavion.ae (the “Website”) or using the Octavion platform at app.octavion.ae (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Website or Platform.

2. Description of service

Octavion provides an integrated business management platform comprising:

  • Call Center — cloud telephony with PBX, IVR, queues, call recording, auto-dialer, call tracking, and AI speech analytics.
  • CRM — lead management, sales pipeline, quotations, omnichannel messaging inbox (WhatsApp, SMS, Telegram, web chat, and more).
  • ERP — accounting, invoicing, inventory, purchasing, HR, payroll, projects, and manufacturing.
  • AI Copilot — natural-language reports, call transcription, sentiment analysis, and business intelligence powered by Claude.

Available capabilities depend on your subscription plan. Plans and pricing are described on the pricing page. Features may be added, modified, or deprecated over time with reasonable notice.

3. Account registration and security

To access the Platform, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use. We reserve the right to suspend accounts involved in suspected security breaches.

Administrators who invite team members are responsible for ensuring those users comply with these Terms and with the permissions assigned to their roles.

4. Your data and intellectual property

You retain all ownership rights to the data you enter into the Platform (“Customer Data”), including but not limited to customer records, call recordings, messages, invoices, inventory data, employee records, and uploaded files. You grant Octavion a limited licence to process Customer Data solely to operate, maintain, and improve the service, and to provide support you request.

On termination of your subscription, you may export your Customer Data via the Platform dashboard or API. We will retain Customer Data for 30 days following termination to allow for export. After that period, Customer Data will be permanently deleted unless otherwise required by law.

On self-hosted deployments, Customer Data resides on infrastructure you control. We do not access self-hosted instances unless you explicitly grant us access for support purposes.

5. Acceptable use

You agree not to use the Website or Platform to:

  • Violate any applicable law or regulation, including UAE telecom regulations, data protection laws, and anti-spam legislation.
  • Send unsolicited communications, spam calls, or bulk messages that violate applicable regulations or the terms of your messaging provider (WhatsApp, Twilio, etc.).
  • Attempt to gain unauthorised access to other users' accounts, data, or system infrastructure.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Platform, except as permitted by applicable law.
  • Introduce malware, viruses, or any code designed to disrupt or damage the Platform or its infrastructure.
  • Use the Platform to process data that you do not have the legal right to process.
  • Resell, sublicence, or redistribute access to the Platform except under the white-label provisions of an Enterprise plan.

You are responsible for the accuracy and legality of all data you process through the Platform, and for your compliance with all laws applicable to your business, including UAE Federal Tax Authority requirements, employment law, and telecommunications regulations.

6. Telephony and third-party carriers

The Platform's telephony features depend on third-party carriers (SIP trunk providers such as Etisalat and du, and cloud providers such as Twilio). We are not a telecommunications carrier. You are responsible for:

  • Obtaining and maintaining your own carrier agreements and SIP trunk contracts.
  • Compliance with caller-ID display rules and call recording consent requirements under UAE law.
  • Any charges incurred with your telephony providers — we do not bill or mark up carrier fees.

We do not guarantee the availability, quality, or continuity of third-party carrier services. Service disruptions caused by carriers are outside our control.

7. AI features

The AI Copilot processes queries and business data context through Anthropic's Claude API. AI-generated outputs (reports, transcriptions, analysis) are provided for informational purposes and should be verified before making critical business decisions. We do not guarantee the accuracy, completeness, or suitability of AI-generated content. You are responsible for how you use AI outputs in your business operations.

8. Fees and payment

  • Free trial — a 14-day trial with full Platform access. No credit card required. The trial converts to a paid plan only if you explicitly upgrade.
  • Business plan — flat monthly fee, unlimited users, billed monthly or annually as stated at purchase.
  • Enterprise plan — custom pricing, billed as agreed in your order form.

Fees are non-refundable except where required by applicable law. We may change pricing with at least 30 days' notice before your next billing period. Continued use after a price change constitutes acceptance. Failure to pay may result in suspension of access until payment is received.

9. Service availability and support

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, server hardware failures, third-party service disruptions, or force majeure events.

Support is provided via the Platform dashboard and email. Business and Enterprise plans include onboarding assistance, PBX configuration, data import support, and training. Response times depend on the plan tier and the severity of the issue.

10. Intellectual property

The Platform, Website, documentation, APIs, and all related intellectual property are owned by Octavion or its licensors. These Terms do not transfer any ownership rights to you. You receive a limited, non-exclusive, non-transferable licence to use the Platform for the duration of your subscription, subject to these Terms.

Enterprise plan customers with white-label rights may rebrand the Platform interface under the terms of their order form. White-labeling does not transfer ownership of the underlying software.

11. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the service. This includes Customer Data, API keys, security configurations, and business processes. Confidential information may not be disclosed to third parties except as required to provide the service (e.g., to infrastructure providers) or as required by law.

12. Warranty disclaimer

The Platform and Website are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free, uninterrupted, or free of security vulnerabilities.

13. Limitation of liability

To the maximum extent permitted by UAE law:

  • Our aggregate liability for all claims arising under or in connection with these Terms is limited to the total fees you paid in the twelve (12) months preceding the event giving rise to the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages.
  • We are not liable for any loss or damage resulting from your reliance on AI-generated outputs, carrier service disruptions, or unauthorised access to your account caused by your failure to maintain credential security.

14. Indemnification

You agree to indemnify, defend, and hold harmless Octavion and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your violation of applicable laws; (c) your processing of data through the Platform; or (d) any dispute between you and a third party related to your use of the service.

15. Suspension and termination

  • By you — you may stop using the Platform and cancel your subscription at any time through your account settings or by contacting us.
  • By us — we may suspend or terminate your account if: you breach these Terms; your use poses a security risk; you fail to pay fees after notice; or we are required to do so by law.

On termination, your right to access the Platform ceases immediately. Sections that by their nature should survive termination (including data rights, intellectual property, limitation of liability, indemnification, and governing law) will continue in effect.

16. Modifications to these terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. For material changes, we will provide notice through the Platform dashboard or by email at least 30 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

17. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Octavion regarding your use of the Website and Platform. Enterprise customers may have additional terms in their order forms, which take precedence over these Terms in case of conflict.

20. Contact

For questions about these Terms of Service: